eeejl Privacy Policy – How We Protect Your Personal Data

1 Introduction and Scope

eeejl is committed to protecting the privacy and security of your personal data. We recognise that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously. This Privacy Policy applies to all personal data collected through the eeejl platform, including the eeejl.cam website, any mobile applications we may offer, and all related services.

This Policy complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and relevant PAGCOR requirements for online gaming operators serving the Philippine market. Where applicable international data protection standards offer stronger protections, eeejl applies those standards to the benefit of all users.

2 Data Controller

eeejl acts as the data controller for all personal information collected through the platform. This means eeejl determines the purposes and means of processing your personal data and is responsible for ensuring that processing complies with applicable data protection laws.

For questions regarding data processing, to exercise your data rights, or to lodge a complaint about how your personal information has been handled, you may contact eeejl's data protection team via our 24/7 live chat support or by emailing the support address listed in Section 16 of this Policy.

3 What Data We Collect

eeejl collects several categories of personal information necessary to operate the platform, process payments, comply with regulatory obligations, and protect both players and the integrity of our gaming services. The data we collect includes:

Account Registration Data:

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify you meet the minimum age requirement of 21 years);
• Residential address;
• Email address;
• Philippine mobile phone number;
• Preferred username and encrypted password;
• Preferred language and currency settings.

Know Your Customer (KYC) Verification Data:

• Copies of government-issued photo identification documents (UMID, PhilSys National ID, driver's licence, passport, voter's ID);
• Selfie photographs for identity confirmation;
• Proof of address documentation (utility bills, bank statements, government correspondence);
• Source of funds documentation where enhanced due diligence is required under anti-money laundering regulations;
• Additional identity verification data as may be required by eeejl's compliance team in specific circumstances.

Financial and Transaction Data:

• Deposit and withdrawal transaction records, including amounts, dates, times, and payment methods used;
• Payment account details (e.g., GCash mobile number, Maya account, bank account numbers) as required to process transactions;
• Transaction history including all deposits, withdrawals, wagers, winnings, and bonus usage;
• Account balance and wallet activity;
• Bonus and promotion redemption records.

Gaming Activity and Behavioural Data:

• Records of all games played, including game type, stake amounts, outcomes, and timestamps;
• Session duration and frequency data;
• Betting patterns and gameplay behaviour for responsible gaming monitoring and fraud detection;
• Interaction with live chat customer support, including chat transcripts;
• Use of responsible gaming tools such as deposit limits, session time controls, and self-exclusion.

Technical and Device Data:

• IP address and geolocation data (to verify you are accessing the platform from a permitted jurisdiction);
• Device identifiers including device type, operating system, browser type and version;
• Cookies and similar tracking technologies (see Section 11 for full details);
• Log files recording platform access, including timestamps, pages visited, and errors encountered;
• Screen resolution and language settings for optimising platform display.

4 How We Collect Data

eeejl collects personal data through the following channels:

• Directly from you: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or using responsible gaming tools;
• Automatically during platform use: Technical data collected through cookies, log files, and analytics tools as you navigate and interact with the eeejl platform;
• From third-party payment providers: Transaction confirmation and payment account verification data received from GCash, Maya, banks, and other payment processors when you fund your account or request withdrawals;
• From third-party game providers: Game outcome and session data from live dealer studios and slot/table game suppliers integrated into the eeejl platform;
• From identity verification services: Data received from third-party KYC and anti-fraud services used to verify your identity and detect fraudulent account creation;
• From publicly available sources: In limited circumstances, eeejl may supplement account information with publicly available data to comply with enhanced due diligence requirements under anti-money laundering regulations.

5 Why We Use Your Data

eeejl processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your eeejl account, including authentication and login management;
• Payment Processing: Processing deposits and withdrawals, managing your account balanc e in Philippine Peso (₱), verifying payment account ownership, and maintaining transaction records required by Philippine financial regulations;
• KYC and Regulatory Compliance: Verifying your identity and age, fulfilling obligations under Philippine anti-money laundering laws, PAGCOR requirements, and applicable financial regulations;
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent account activity, money laundering, bonus abuse, multiple account creation, and other prohibited conduct;
• Customer Support: Responding to account queries, resolving disputes, processing complaints, and providing assistance through live chat and email channels;
• Responsible Gaming: Monitoring gaming behaviour to identify patterns that may indicate problematic gambling, administering player-requested deposit limits and self-exclusion tools, and fulfilling responsible gaming obligations under PAGCOR's framework;
• Platform Improvement: Analysing aggregated usage data to improve platform performance, identify technical issues, and enhance the user experience for Filipino players;
• Legal Compliance: Fulfilling obligations under applicable Philippine law, responding to lawful requests from regulatory authorities, courts, or law enforcement, and defending eeejl's legal rights in dispute proceedings;
• Communications: Sending account-related notifications (password resets, deposit confirmations, withdrawal processing updates, security alerts) and, where you have consented, promotional communications about offers available on the eeejl platform.

6 Legal Basis for Processing

eeejl processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012:

• Contract Performance: Processing necessary to create and operate your eeejl account, process deposits and withdrawals, and provide the gaming services you have requested;
• Legal Obligation: Processing required to comply with Philippine anti-money laundering laws, PAGCOR regulatory requirements, tax reporting obligations, and other applicable legal duties;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are balanced against your data protection rights;
• Consent: Processing for optional communications such as promotional emails, where you have given explicit, freely given, and withdrawable consent. You may withdraw consent for marketing communications at any time by contacting support.

7 Data Sharing and Disclosure

eeejl does not sell your personal data to third parties. We share your information only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment Processors: Your payment account details and transaction data are shared with GCash, Maya, BPI, BDO, UnionBank, and other payment service providers strictly as required to process your deposits and withdrawals;
• Identity Verification Providers: KYC documentation is processed by third-party identity verification services to confirm your identity and age in accordance with PAGCOR requirements;
• Game Providers: Limited account identifiers and game session data are shared with third-party live dealer studios and game software providers to deliver the games you play on the eeejl platform;
• Fraud Prevention Services: Device and behavioural data is processed by third-party fraud detection systems to protect the platform and all players from fraudulent activity;
• Regulatory and Legal Authorities: eeejl will disclose personal data to PAGCOR, Philippine law enforcement agencies, courts, or other government bodies when required by law, court order, or lawful regulatory direction;
• Professional Advisers: Legal, financial, and auditing advisers may access limited personal data on a strictly confidential basis where necessary for the provision of their professional services to eeejl;
• Business Transfers: In the event of a merger, acquisition, or sale of eeejl's business, personal data held may be transferred to the relevant successor entity, with players notified in advance to the extent practicable.

All third parties with whom eeejl shares personal data are contractually required to maintain appropriate security standards, process data only for the stated purpose, and comply with applicable Philippine data protection law.

8 Data Security Measures

eeejl's security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and eeejl servers;
• Encryption of sensitive data fields — including payment details and identification document copies — at rest in our database systems;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data;
• Multi-factor authentication required for all staff access to systems containing personal data;
• Network firewalls, intrusion detection and prevention systems, and 24/7 security monitoring of platform infrastructure;
• Regular third-party security audits and penetration testing of the eeejl platform;
• Staff data protection training and confidentiality obligations for all personnel handling player data;
• An incident response plan for timely detection, containment, and notification of any data breach affecting players.

In the unlikely event of a data breach affecting your personal information in a way that presents a risk to your rights, eeejl will notify you and the relevant Philippine data protection authority within the timeframes required by applicable law.

9 Data Retention

eeejl retains your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, subject to the following specific retention periods:

• Account and KYC records: Retained for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations;
• Transaction records: Retained for a minimum of five (5) years following each transaction, consistent with PAGCOR and Philippine financial reporting requirements;
• Gaming activity logs: Retained for three (3) years following the last session, unless a longer period is required for dispute resolution, fraud investigation, or regulatory compliance;
• Customer support records: Retained for two (2) years following resolution of the relevant support interaction, unless the matter is subject to ongoing legal proceedings;
• Marketing consent records: Retained for the duration of consent plus two (2) years to demonstrate compliance with consent requirements;
• Technical log data: Retained for twelve (12) months, except where specific log entries are preserved for security investigation purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with eeejl's data disposal procedures. Anonymous or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and platform improvement purposes.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012, eeejl players have the following data subject rights. To exercise any of these rights, contact our support team via live chat or the email address in Section 16:

• Right to Access: You may request a copy of the personal data eeejl holds about you, along with information about how it is being processed;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held in your eeejl account;
• Right to Erasure: You may request deletion of personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to eeejl's legal retention obligations as set out in Section 9;
• Right to Object: You may object to processing of your personal data carried out on the basis of eeejl's legitimate interests, including for direct marketing purposes;
• Right to Data Portability: You may request that personal data you have provided to eeejl be provided to you in a structured, commonly used, machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

eeejl will respond to data rights requests within thirty (30) days of receipt. Where requests are complex or numerous, this period may be extended by up to a further sixty (60) days, with notification provided to you within the initial thirty-day period. Data rights requests are processed free of charge for reasonable requests; eeejl reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive repeat requests.

11 Cookies and Tracking Technologies

eeejl uses cookies and similar tracking technologies on the platform to maintain your session, remember your preferences, prevent fraud, and improve platform performance. The types of cookies used include:

• Strictly Necessary Cookies: Required for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing platform functionality;
• Functional Cookies: Remember your preferences such as language settings, preferred game lobby view, and responsible gaming settings between sessions;
• Analytical Cookies: Collect anonymised data about how players navigate and use the platform, helping eeejl identify areas for improvement. Data collected is aggregated and not linked to individual accounts;
• Fraud Prevention Cookies: Assist in detecting suspicious activity patterns, multiple account creation, and other prohibited conduct by identifying device and browser fingerprints.

eeejl does not use third-party advertising cookies or cross-site tracking technologies that monitor your behaviour outside of the eeejl platform. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the eeejl platform.

12 Third-Party Services and Integrations

The eeejl platform integrates with third-party services to deliver its full range of games, payment options, and operational functions. These include live dealer studio providers, slot and table game software suppliers, payment gateways, and KYC verification services. Each third-party provider operates under its own privacy policy and data processing agreements.

eeejl enters into Data Processing Agreements (DPAs) with all third-party processors to ensure they apply security and data protection standards consistent with Philippine data protection requirements. eeejl remains responsible as data controller for the processing carried out by these third parties on our behalf. If you have questions about a specific third-party integration and how it processes your data, contact our support team for further information.

13 International Data Transfers

Some of eeejl's third-party service providers — particularly live dealer game studios and certain payment processing infrastructure — may process data in countries outside the Philippines. Where personal data is transferred internationally, eeejl ensures that appropriate safeguards are in place, including:

• Data Processing Agreements incorporating the National Privacy Commission's requirements for cross-border data transfers;
• Transfers only to processors in countries with adequate data protection standards recognised under Philippine law, or where contractual protections provide equivalent safeguards;
• Minimum necessary data transfer principles — only the personal data required for the third party to perform its specific function is shared.

14 Minors and Age Verification

Age verification is conducted as part of the mandatory KYC process for all eeejl accounts. Players must provide government-issued photo identification confirming their date of birth prior to withdrawal processing. This is a non-negotiable requirement under PAGCOR's online gaming framework. If you believe a minor may be accessing the eeejl platform, contact our support team immediately.

15 Updates to This Privacy Policy

eeejl may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, eeejl will notify you by email to your registered address and by prominent notice on the platform prior to the changes taking effect.

The updated Privacy Policy will be posted on this page with a revised effective date. Your continued use of the eeejl platform following the effective date of any updated Policy constitutes your acknowledgement of and agreement to the updated terms. We encourage you to review this page periodically to stay informed about how eeejl protects your personal information.

16 Contact and Data Complaints

For any questions, concerns, or requests relating to this Privacy Policy or eeejl's handling of your personal data, please contact our support team:

• Live Chat: Available 24/7 via the eeejl platform — the fastest channel for data rights requests and urgent privacy concerns
• Email: [email protected]
• Languages: English and Tagalog
• Response Time: Data rights requests acknowledged within 5 business days; resolved within 30 days

If you are not satisfied with eeejl's response to a privacy concern, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC), the authority responsible for enforcing the Data Privacy Act of 2012. Information about filing an NPC complaint is available through Philippine government information channels.